shipping
All deliveries within the US start at a flat rate of $15 via USPS (+$5 per additional item). If you live within the US, you can expect your package in 3-5 business days, once shipped.
International deliveries are sent via USPS, the shipping cost is calculated according to the order weight and destination country. Parcel carriers will vary between countries, final delivery may be completed by a courier or local postal service.
*For locals (NYC), please contact michellequartin@gmail.com for info on eliminating the shipping fees by opting for in-person pickup.
terms
I usually pack and ship items within two business days of completing an order. If there are any delays I will notify you.
*During the holiday season I shall pack and ship right away!
International orders may be charged customs and duties by the destination country, these charges are payable by the customer and not Michelle Quartin Ceramics.
Orders may be cancelled and refunded prior to shipping at the discretion of Michelle Quartin Ceramics.
returns
Items can be damaged or lost in transit. Please inspect all packages upon delivery and notify me immediately if the package appears to be damaged. If any items arrive damaged, notify me within 3 days so that I can rectify it.
I create handmade products and so variation in finish and form is inevitable. If you receive an item from me that is faulty or not as described, bring this to my attention with a photo of the damaged piece within 3 days of receiving the item so that I can make steps to either replace the item or refund the cost. Please contact michellequartin@gmail.com for more details about returns/refunds.